Policies
ALL YOU NEED TO KNOW ABOUT OUR PLANS
Tangerine Telecom Policies
The following are the customer policies for Tangerine Telecom Pty Ltd ("The Company"), 8/574 St Kilda Rd, Melbourne VIC 3004, Australia. Call 1800 211 112.
Policy
- Standard Form of Agreement
- Privacy Policy
- Fair Use Policy
- Customer Complaints Handling Policy
- Payment Assistance Policy
- Appointment of Advocate or Authorised Representative
- Customer Online Review Incentive Policy
- ID authentication for account changes and fraud awareness
- ID authentication for mobile porting and fraud awareness
- Customer Guidance on Scam Phone Calls and SMS
- Information About Our Services
- Tangerine Direct Debit Service Agreement
- Customer Service Guarantee (CSG) Waiver
- Invoicing and Payments Policy
- Cookies Policy
- Major Outage Policy
Critical Information Summaries & Key Fact Sheets
Hardware
Terms and Conditions - Current Offers
- Tangerine Refer A Friend Offer
- Tangerine Bupa Member Mobile 2024 Offer
- Tangerine Bupa Member nbn® 2024 Offer
- Tangerine Bundle & Save Offer
- Fresh Fibre ($0 Fibre Upgrade) Terms & Conditions
- Mobile Double Data Terms and Conditions 8 November 2024 - 31 January 2025
- Tangerine x Renegades Best Backyard Cricket Competition
- Tangerine Melbourne Renegades staff mobile offer
- Tangerine NBL staff mobile offer
- Tangerine Melbourne Renegades staff nbn® offer
- Tangerine NBL staff nbn® offer
- Tangerine Summer Mobile Discount Offer for New Customers
- Tangerine Summer NBN® Discount Offer for New Customers
- Tangerine NBL Ticket Competition Terms and Conditions (NSW) - Jan 2025
- Tangerine NBL Ticket Competition Terms and Conditions (QLD) - Jan 2025
- Tangerine NBL Ticket Competition Terms and Conditions (SA) - Jan 2025
- Tangerine NBL Ticket Competition Terms and Conditions (TAS) - Jan 2025
- Tangerine NBL Ticket Competition Terms and Conditions (VIC) - Jan 2025
- Tangerine NBL Ticket Competition Terms and Conditions (WA) - Jan 2025
- Tangerine Summer Campaign NBN Existing Customers
- Tangerine nbn® Discount Offer For New Customers
- Small Change Big Change -Terms and Conditions
Terms and Conditions - Expired Offers
- Fresh Fibre $30 off RRP Terms & Conditions
- Tangerine Black Friday mobile offer
- Tangerine Black Friday - Existing NBN Customer Offer
- Tangerine Black Friday - NBN® Discount Offer for New Customers
- Tangerine New Customer Mobile Broadband Discount Offer
- Tangerine Bupa Member Mobile Offer
- Tangerine Bupa Member nbn® Offer
Interpreting Service
If you're d/Deaf or find it hard to hear or speak to hearing people on the phone, you can make a call through the National Relay Service (free service).
If English isn't your first language, you can access personal translating and interpreting services through TIS National (fees apply).
Appointment of Advocate or Authorised Representative
If you wish to appoint an advocate or authorised representative to act on your behalf when making an enquiry regarding your account please use the downloadable form on the left.
Request for Alternative Document Formats
We are happy to make any documentation available in alternative format on request. For example, larger print, braille or alternative electronic format. Please contact our team to request this.
