Help & FAQs

Why are there three lines dedicated to the Shared Number plan on my first bill, and what happens after the first month?

Get help with Peely
Manage your Services in our Self Care Portal

Your first bill will include three line items for the Shared Number plan. It might seem overwhelming, but don't worry. Here's what you'll see:

  1. Shared Number plan fee: This is the standard $10 fee for the plan.
  2. Pro rata credit: This is a credit based on the number of days you had the plan in the first month. For example, if you signed up on the 20th of the month, you'll get a credit for the days you didn't use the plan in that month.
  3. Shared Number plan fee for 1 month in advance: This is the $10 fee for the upcoming month.

Example:
Daily rate credit: $0.33 (which is $10 divided by 30 days)
Activation date: 15th of the month
Number of days from the activation date (15th) to the 30th: 16 days
Pro rata credit: 16 days x $0.33/day = $5.28

So, your first bill would include:

Shared Number plan fee: - $10
Pro rata credit: + $5.28
Shared Number plan fee for 1 month in advance: - $10

After the first month, your bill will just show the standard $10 fee for the Shared Number plan.

"Excellent Customer Service. 10/10"

Basdenpaul, 12 Feb 2024

Product Review
Tangerine Telecom is rated 4.2 out of 5 by 7948 customers