Help & FAQs

What is a Proof of Occupancy document?

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A Proof of Occupancy document (POD) is an official record that verifies youre the current resident at a property.

We ask for a POD to be provided in the case that we cant locate your service address in the nbn® system or youre moving into a new property and the previous occupants havent disconnected their nbn® service.

A POD must include your full name, service address and the date you moved into the property. Here are the types of PODs we accept:
- A signed lease agreement
- A certificate of title of land
- A fixed utility bill (water, electricity or gas) from the last 3-months
- A current Insurance document, specific to the address (business or home and contents)

We ask that you only provide a POD on request.
Tangerine do not store unnecessary personal information

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