Help & FAQs How do you enable International Roaming?
How do you enable International Roaming?
Manage your Services in our Self Care Portal
How to enable International Roaming on your device:
iPhone: Settings > Mobile Data > Mobile Data Options > toggle Data Roaming on.
Android: Settings > Connections > Mobile Networks > toggle Data Roaming on.
Did you know?
Tangerine has 3 international calling packs that you can add onto your active mobile SIM-only service so you can make calls and stay in touch with friends and family overseas. Our international calling packs provide you with an allowance of call minutes to specified international countries and come in packs of 60 mins, 120 mins and 300 mins.
| International Calling Pack | Price | Standard Voice calls |
| 60 minutes | $5 | 60 mins |
| 120 minutes | $5 | 120 mins |
| 300 minutes | $5 | 300 mins |
How to purchase and activate a travel pack:
- Log into your Tangerine Self Care Portal
- Navigate to the Mobile tab and click Active Mobile Services from the dropdown
- Click the View button against the mobile service you want to add an international calling pack to
- Click Purchase Add On from the menu and click Enable against the travel pack you want to add on.
Note: You cannot have two of the same pack type active at once. Two separate types of pack can be active concurrently. If packs are active concurrently, then your allowance from the pack with more minutes will be used first, where permitted based on included countries. Any unused calling minutes are forfeited at the end of the current invoicing period. If you cancel a recurring pack, this will take effect at the end of the current billing period. Cancelling a recurring pack will not impact any other purchased recurring packs.
INCLUDED COUNTRIES IN INTERNATIONAL CALLING PACKS
60 minutes pack
Bangladesh, Bhutan, Brunei, Cambodia, Canada, China, Greece, Hong Kong, India, Iran, Iraq, Ireland, Japan, Lao, Malaysia, Mongolia, Nepal, New Zealand, Nigeria, Pakistan, the Philippines, Singapore, South Africa, South Korea, Sri Lanka, Thailand, Turkey, United Kingdom, USA, Vietnam
120 minutes pack
Andorra, Bangladesh, Brazil, Canada, China, Cyprus, Czechia, Denmark, Estonia, France, Germany, Gibraltar, Greece, Greenland, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Korea (the Republic of), Luxembourg, Macao, Malaysia, Mexico, Monaco, Morocco, New Zealand, Norway, Romania, Singapore, Slovakia, Spain, Taiwan (Province of China), Thailand, Ukraine, United Kingdom, USA
300 minutes pack
Bangladesh, Brazil, Canada, China, Colombia, Costa Rica, Denmark, Greece, Guam, Hong Kong, Iceland, India, Ireland, Israel, Japan, Malaysia, Mexico, Mongolia, Morocco, New Zealand, Norway, Panama, Peru, Puerto Rico, Romania, Singapore, South Korea, Thailand, United Kingdom, USA
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