Help & FAQs

If I downgrade to a 4G 12GB plan, can I still use my Shared Number plan?

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Unfortunately, no. Downgrading to a 4G plan means you won't be able to keep your Shared Number plan as its on eligible on our 5G mobile plans. If you still want to downgrade, you'll need to disconnect the Shared Number plan from your mobile device before being able to submit a plan change request to the 4G 12GB plan.

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