Help & FAQs

How do I find my AVC ID?

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Manage your Services in our Self Care Portal

FOR EXISTING TANGERINE CUSTOMERS

From the 18 January 2025, you can find your unique AVC ID for your Tangerine nbn® service:

1. On your bill.
• Scroll down to your Internet summary and your AVC ID will be displayed underneath your service address
Tangerine Bill

2. In the Self Care Portal
• Hover over the Internet tab and click Manage my nbn®. Your AVC ID will be displayed against your service.
Tangerine Portal

Please note: It may take up to 24 hours after your service becomes active for us to obtain your AVC ID from NBN Co.

If its been over 24 hours since your service has become active and you require your AVC ID, please contact our Customer Service team on 1800 211 112.


FOR NEW CUSTOMERS JOINING TANGERINE

If you are transferring from another nbn® provider to Tangerine, you'll need to provide your AVC ID during checkout or later through the Self Care Portal to process your order. You can typically find your AVC ID in the following places:

• On your current provider's bill
• In your current provider's app or portal

If you're unable to locate your AVC ID, we reccomend contacting your current provider, as we cannot retrieve it for you.

"Excellent Customer Service. 10/10"

Basdenpaul, 12 Feb 2024

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