However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
Sorry!
nbn® isn’t quite ready at your address
However, Pre-Order today and we’ll submit the order
to NBN the minute your address is ready.
Plan name
Value
Value Plus
Speedy
Speedy Plus
SuperSpeedy
UltraSpeedy
nbn® speed tier*
25/10
50/20
100/20
100/40
250/25**
1000/50**
Typical busy speeds^ download (↓) & upload (↑)
25Mbps ↓ 8.5Mbps ↑
50Mbps ↓ 17Mbps ↑
100Mbps ↓ 17Mbps ↑
100Mbps ↓ 34Mbps ↑
250Mbps ↓ 21Mbps ↑
700Mbps ↓ 42Mbps ↑
Great for
Emails & browsing
Social media
Streaming music
1-2 person households
Social Media
Video streaming
Working from home
3-4 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Online gaming
HD video streaming
Fast file downloads
5-9 person households
Multiple concurrent users
UHD video streaming
Fast file downloads
10+ person households
Multiple concurrent users
Premium internet experience
UHD video streaming
Faster file downloads and uploads
10+ person households
Important
* nbn® Speed Tier refers to the maximum possible speed of the relevant plan outside evening peak hours. Your actual speeds will be slower and may vary due to a range of factors including the number of concurrent end-users your modem location, your equipment and software, nbn® technology type at your premises, network capacity and traffic and the type/source of content being downloaded or uploaded.
** Available on FTTP and HFC connections only. Use our address-checking tool to check if this plan is available to you.
^ Typical busy speeds are measured between 7-11pm and are subject to change. Actual speeds may be slower and vary due to a range of factors.
Unfortunately, you can’t proceed with check-out as your account has already reached or exceeded the maximum number of services allowed to receive a Summer Sale offer. As a Tangerine customer, you can have a maximum of 1 nbn® and 5 Mobile services with a Summer Sale offer.
Your account currently has the following number of active services with an offer:
You’ve selected a stand-alone modem with no NBN® plan. We can only send stand-alone modems to existing customers who have ordered or who have an active nbn® plan with us.
By selecting this option you are responsible for configuring your modem. Due to the high number of devices available on the market, we can only provide limited ‘best efforts’ support in getting you online and we may be unable to perform speed testing of your connection. If you are ordering a home phone service - your modem must support VOIP and be re-configurable.
If you are not confident configuring your own device, we highly recommend purchasing a new modem from us.
We found a few units at that address, please select yours to Check Availability.
HMMM
We’ve got good and bad news
nbn® is available, but due to your property being a new development and not yet connected to the nbn® the one-off nbn® New Development Charge of $275 applies. This charge is levied by nbn® and is applicable regardless of the nbn® provider that you choose. So if you’re happy with that…
You can't purchase an eero device from Tangerine on a stand-alone basis or without a compatible Tangerine internet service.
Each Tangerine eero comes with an eero Secure subscription included for 12 months at no additional cost for use with a compatible Tangerine internet service. The initial 12-month subscription commences:
if you purchase an eero device with a new compatible Tangerine internet service, on the date that service is first activated; or
if you have an existing compatible Tangerine internet service, on the date your eero device is sent to you.
After this promotional period, your eero Secure subscription automatically converts to a paid month-to-month service. You will then be charged monthly in advance at the recommended retail price (RRP) per account (regardless of number of purchased or connected devices) as part of your standard monthly bill until your eero Secure subscription is cancelled. The price of an eero Secure subscription is currently $2.99/mth (inc GST) per account, subject to change on 30 days' notice.
You cannot purchase an eero device from Tangerine without also receiving an eero Secure subscription. However, you can cancel it at any time by contacting us. Cancellation will take effect at the end of your current billing period, as long as it is requested at least 5 days before that date. Otherwise, it will take effect at the end of your next billing period. You can continue to use eero Secure until the date of cancellation.
If you cancel your eero Secure subscription, we will disassociate it from all your eero devices connected to your account and you can continue to use a disassociated device with your compatible Tangerine internet service. However, once this occurs, you cannot reactivate an eero Secure Subscription with Tangerine unless you purchase a new eero devices from us.
Your eero device and eero Secure subscription are subject to the full offer T&Cs, applicable standard terms of service and policies available on the Policies page of our website. By continuing with your eero device purchase you agree to these terms.
This can happen from time to time if nbn® or our upstream carrier are performing maintenance on their address checker. You can still see our plans and sign up. Alternatively please try again later or give us a call on 1800 211 112
As an existing customer, you do not need to pay for your new FTTP nbn® plan at this stage. You will still need to pay for any hardware and additional services such as a Home Phone or SIM Plan. You will be charged for your new service on your first invoice following the completion of your FTTP upgrade.
We have some important news for all numobile customers. Starting from 3 June 2025, your SIM services will be transitioned to Tangerine, and we will become your new SIM service provider. This change is part of numobile's strategic decision to focus on their device plans.
Why the change?
numobile has decided to restructure its business to concentrate on providing the best device plans. As a result, all existing numobile SIM services will be transferred to Tangerine, ensuring you continue to enjoy excellent network coverage through the Telstra Wholesale Network.
What does this mean for you?
• Seamless Transition: Our top priority is to make this transition as smooth as possible. We will contact you once the transition is complete. • Same Network Coverage: Your network coverage will remain the same as our plans use the Telstra Wholesale Network, click here to learn more. . • No Impact on Device Plans: If you have a device plan with numobile, it will remain unchanged and continue under its current terms with numobile.
Introducing Tangerine
It all started when two backpacking brothers, tired of the complexity of mobile and internet, decided to make a change for Australians.
On a fateful day in 2014, Tangerine was born, with a mission to kick jargon to the curb and deliver refreshingly simple internet and mobile. We do this through our straightforward internet and SIM-only mobile plans at competitive prices, great customer support and 24/7 technical support and no lock-in contracts. Simple. You can learn more about us here.
Benefits you’ll be receiving with Tangerine
• No lock-in contract for mobile SIM-only plans • Same mobile number • Option to add a travel pack or Shared Number plan • Choice to switch to eSIM • More payment options • Access to our Self-Care Portal
Important Dates and Actions
Any plan changes made during May 2025 will take effect concurrently with your SIM plan transfer on 3 June 2025. No plan changes will be permitted between 1 June 2025, and 3 June 2025.
Opting Out
If you do not wish to transfer your numobile SIM plan to Tangerine, please contact numobile's Customer Service team before 3 June, 2025, to cancel your service without additional charges. Alternatively, you can transfer to a different provider before this date.
Financial Hardship
If you are experiencing financial hardship, both numobile and Tangerine offer payment assistance arrangements. Contact numobile until 2 June 2025, or Tangerine from 3 June 2025, for support.
Questions or Concerns?
For any questions or concerns about this transition, feel free to contact numobile’s Customer Service team. After 3 June 2025, please reach out to our Customer Service team directly on 1800 211 112.
We look forward to delivering you A+ services and having you a part of the Tangerine family.
